There has been a new type of scam that involves fake Microsoft tech support making calls telling you that your computer had been compromised. The fake agent will inform you to follow their instructions carefully as they subtlety get your personal information. In this article, we will help you detect the most known scenarios and protect yourself from these scammers.
The first indication is when fake tech support calls you for no apparent reason other than informing you that your computer has a virus or malware, without you even knowing it. Most likely, they already have your name and/or email address. However, they have no actual knowledge of your computer’s status.
These phone scammers will claim that they are from Microsoft but from another “organization” or from a third-party company. Their goal is to scare you and make you believe that the only way to resolve your computer problem is by buying their software or products. From then on, they will ask from you to provide information for payments of the services or products.
Their most common modus operandi is to have you navigate to a website. Never, in any way, open these websites nor provide any personal and financial information to the caller, and don’t provide them any of your username or passwords.
If in any cases you have given them out information, make sure to run an anti-virus scan on your computer. Once this has been done, change your password for online accounts such as email and banking website.
If you receive a suspicious phone call, be sure to write down the name and the phone number of the caller as well as the date and time of the call. Report this call to the FTC and your state attorney general. By filing a complaint, civil and criminal enforcement agencies can work together to stop these type of scams.